Privacy Policy
1. About This Privacy Policy
1.1
This Privacy Policy explains how VERTEX-UK LTD collects, uses, shares and protects personal data when you:
- use our website;
- contact us;
- engage our services; or
- interact with us in any other way.
1.2
We aim to provide information in a clear, accessible manner and to meet all requirements under applicable UK data-protection law.
2. Introduction
This Privacy Policy describes how VERTEX-UK LTD (“VERTEX-UK”, “we”, “us”, “our”) processes personal information.
VERTEX-UK LTD is a company registered in England & Wales
Company No.: 12085483
Registered Office:
1 Grace House, Bessborough Road,
Harrow, England, HA1 3EX
We are committed to handling personal data in accordance with:
- the UK General Data Protection Regulation (UK GDPR);
- the Data Protection Act 2018; and
- guidance issued by the Information Commissioner’s Office (ICO).
By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
3. Data Controller Details
3.1
Data Controller:
VERTEX-UK LTD (Company No. 12085483)
3.2
Contact:
Please use the contact details published on our website.
3.3
If we appoint a specific data-protection contact or representative, those details will be published on our website.
4. Who We Are and What We Do
VERTEX-UK LTD provides:
- accounting support and bookkeeping services;
- management and business consultancy;
- market research and strategic intelligence;
- administrative, coordination and business-support services;
- global (non-UK) migration-related administrative support; and
- coordination and referrals to independent third-party professionals.
VERTEX-UK LTD does not provide:
- UK immigration advice or UK immigration services;
- legal services regulated under the laws of England & Wales;
- reserved legal activities under the Legal Services Act 2007;
- regulated financial, investment or audit services.
Our regulatory position is detailed further in our Terms & Conditions and Disclaimer.
5. Personal Data We May Collect
We may collect and process the following categories of personal data:
5.1
Identity and contact data
(e.g. name, address, email, telephone number, business role)
5.2
Enquiry and communications data
(emails, messages, call notes, meeting notes, complaint correspondence)
5.3
Client-provided documents and information
(only where you choose to provide them)
5.4
Transaction and billing data
(invoice references, payment status, transaction references)
5.5
Technical data
(IP address, device and browser information, pages visited), collected via cookies and similar technologies
(see our Cookie Policy).
6. Sources of Personal Data
We collect personal data:
6.1
Directly from you
(via forms, email, telephone, messaging platforms, meetings)
6.2
From third parties, where:
- you instructor authorise us to liaise with them; or
- it is necessary to provide services
(e.g. overseas partners, professional advisers, institutions)
6.3
Automatically, through website technologies such as cookies and logs.
7. Why We Use Personal Data & Lawful Bases
7.1
We use personal data for purposes including:
- responding to enquiries;
- providing consultancy, administrative and coordination services;
- onboarding, verification and compliance checks (including AML/CTF where applicable);
- invoicing, payments and record-keeping;
- improving our website and services;
- handling complaints and disputes;
- maintaining security and preventing misuse or fraud.
7.2
Lawful bases include (as applicable):
- contract or steps prior to entering a contract;
- legitimate interests, where not overridden by your rights;
- legal obligations (e.g. AML, tax, record-keeping);
consent, where required (e.g. optional cookies or marketing).
8. How We Use Personal Data
We process personal data lawfully for:
8.1 Service delivery
– assessing enquiries, preparing proposals, research, coordination with third parties
8.2 Communication
– responding to queries, updates, administrative support
8.3 Legal and regulatory compliance
– AML checks, fraud prevention, responding to authorities
8.4 Website improvement
– analytics and functionality optimisation
8.5 Legitimate business purposes
– internal management, quality assurance, training
We do not sell personal data.
9. Sharing Personal Data
9.1
We may share personal data where reasonably necessary with:
- professional advisers (legal, accounting, compliance);
- service providers (IT, hosting, email, payment processors);
- authorities or institutions where you request coordination;
- overseas partners or third-party professionals where you request or consent to a referral.
9.2
We may disclose data to law-enforcement or regulators where required or permitted by law.
All recipients are required to handle data lawfully and securely.
10. International Transfers
10.1
Personal data may be transferred outside the UK where necessary to deliver services (e.g. Pakistan, UAE or other jurisdictions relevant to your enquiry).
10.2
Where required by law, appropriate safeguards are used. Overseas partners act independently under their own legal and regulatory frameworks.
11. Data Security
11.1
We implement reasonable technical and organisational measures to protect personal data, including:
- access controls;
- secure systems;
- staff confidentiality obligations; and
- limited access on a need-to-know basis.
11.2
No system is completely secure. You should take care when sending information electronically.
12. Data Retention
12.1
We retain personal data only for as long as necessary to:
- provide services;
- comply with legal and regulatory obligations;
- resolve disputes; and
- enforce agreements.
12.2
Typical retention periods are up to 6 years after the end of an engagement, unless a longer or shorter period is required by law.
13. Your Rights
Subject to UK GDPR and applicable limitations, you may have rights to:
- access;
- rectification;
- erasure;
- restriction;
- objection;
- data portability; and
- withdraw consent (where applicable).
You also have the right to complain to the Information Commissioner’s Office (ICO).
14. Children
Our website and services are not directed at individuals under 18. We do not knowingly collect children’s data without lawful basis.
15. Automated Decision-Making
We do not use personal data for automated decision-making or profiling.
16. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The current version will always be published on our website. Continued use of our services constitutes acceptance of the updated version.
18. Contact & Complaints
Data Protection Enquiries:
VERTEX-UK LTD
1 Grace House, Bessborough Road,
Harrow, England, HA1 3EX
📧 info@vertexuk.co
You may also contact the ICO:
www.ico.org.uk